Términos del servicio

Snug Mutt — Terms of Use & Privacy (Cookie Policy)
Last updated: July 1, 2026

Our personal data protection policy is designed to build a relationship of trust between you and our services, so that we can offer you a positive experience in a fully transparent manner. Through this policy, we take your requirements into account and ensure compliance with your expectations.

In order to respect your trust, Snug Mutt guarantees as a priority the protection of your personal data and the confidentiality of our customers (hereinafter "Your Data").

For complete transparency, and to guarantee secure use of our website snugmutt.com in all its available versions and related applications (hereinafter the "Snug Mutt Site"), we make available the way in which we process your data, so that our services always comply with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data across all our platforms.

Our policy guarantees that all precautions necessary to protect all of your data against disclosure, loss or alteration are taken. We therefore make available all the elements allowing you to easily understand how we process your data. This data will only be kept for as long as necessary for the management and processing purposes defined below. You will always be able to access and modify your data through your personal account on the Snug Mutt Site.

1. WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Snug Mutt — whether you have placed an order on the Snug Mutt Site, created a customer account without placing an order, or browsed as a visitor without creating an account or placing an order.

2. WHO ARE WE?

Snug Mutt, operated by Rachid Bakhri, located at 217 Carré Chayer, Boisbriand, QC J7G 2J6, Canada.

Snug Mutt publishes the Snug Mutt Site and, as such, implements various processing operations on your Data as the data controller.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?
Your personal data may be collected when you visit the Snug Mutt Site using cookies, when you create a customer account, when you place an order for one of our products or services, or when you accept to receive our newsletters (SMS, emails).

Your personal data helps us make your browsing on the Snug Mutt Site smoother and to offer you a more personalized experience. We can thus best process your orders, prevent fraud, process refunds, and manage your customer reviews.

3.2. Your browsing on the Snug Mutt Site
In order to allow you to browse the Snug Mutt Site, we process your data based on your consent.

3.3. Processing your orders
To manage and process your orders, we use your data for: customer relationship management, after-sales service, marketing and commercial prospecting, and order management, delivery and transportation.
The legal basis for processing this data is the performance of the contract between you and us.

3.4. Installment payments
For orders involving installment payments, your data is processed in order to offer you this type of payment. The legal basis is the performance of the contract between both parties, while your consent remains the basis for the processing of your banking data.

3.5. Customer reviews
To allow you to share your reviews with our customers and visitors, we use your data based on your consent or our legitimate interest.

3.6. Payment collection and fraud prevention
In order to enable payment collection and fraud prevention, we use your data. The legal basis is the performance of the contract and the legitimate interest of Snug Mutt as data controller.

3.7. Advertising management
Your data is used to manage Snug Mutt's advertising operations, including growing our customer base, managing marketing campaigns, and promotional operations.
The legal basis is your consent or the legitimate interest of Snug Mutt.

4. WHERE DOES YOUR DATA GO?

Your data is shared with several internal Snug Mutt departments. It is not sent to third parties, except in the following situations:

To process your orders, your personal data may be transmitted to providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of guarantees or insurance.

For installment payments, your data may be shared with payment centers and banks, call centers, or customer review management systems.

5. DATA RETENTION

The data collected by Snug Mutt is kept only for the time necessary for the purposes described in Section 3.

Prospects: kept for 3 years from the last customer contact.
Orders and customers: kept in active files for 5 years from the end of the order, then in intermediate archives for a further 5 years.
Banking data: kept for the duration of the card's validity (plus one day).
Cookies: see Section 7.
6. YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

6.2. You have the right to request restriction of the processing of your Data.

6.3. You have the right to request deletion of your Data. Snug Mutt may however retain data in intermediate archive format for the time necessary to meet its legal, accounting, and tax obligations.

6.4. You have the right to object to processing for commercial prospecting purposes.

For email prospecting: click the "unsubscribe" link in any newsletter or contact us at contact@snugmutt.com.
For SMS prospecting: reply STOP to any SMS or contact us at contact@snugmutt.com.
6.5. You have the right to submit post-mortem instructions regarding the retention, deletion, and communication of your personal data. In the absence of such instructions, your heirs may contact Snug Mutt to access data usage, close the account, or request that processing cease.

6.6. You have the right to request data portability.

6.7. You have the right to withdraw your consent at any time for processing based on that legal basis. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

6.8. You have the right to lodge a complaint with the competent supervisory authority in your jurisdiction (in Canada: the Office of the Privacy Commissioner — https://www.priv.gc.ca).

To exercise your rights, please send your request (with your email, name, surname, a copy of your ID, and postal address) to: contact@snugmutt.com or by post to: Snug Mutt, 217 Carré Chayer, Boisbriand, QC J7G 2J6, Canada.

We will respond within a maximum of one (1) month of receiving your request.

7. COOKIES

7.1. What is a cookie?
When you browse a website such as Snug Mutt, a small text file called a "cookie" may be stored on your device (computer, phone, or tablet) via your browser. This cookie allows the website to recognize your device on future visits during its validity period. Only the issuer of a cookie can read or modify the information it contains.

7.2. What are cookies used for on snugmutt.com?

7.2.1. Essential cookies
Essential cookies are required to access the site and place orders. Without them, you may experience browsing issues and be unable to complete purchases. These cookies may be placed by Snug Mutt or its service providers.

7.2.2. Analytics and personalization cookies
These non-mandatory cookies help us improve your browsing experience, optimize the site, and better understand your expectations so we can improve our offerings.

7.2.3. Advertising cookies
Advertising cookies allow us to show you relevant ads based on your recent browsing history and interests. These cookies may be placed by Snug Mutt, its providers, or third-party advertisers.

7.2.4. Third-party and social media cookies
When you click social media buttons (such as "Share" or "Like"), the social network may identify you even if you did not use those buttons during your visit. We have no control over how those platforms use your data. Please review their own privacy policies:

Facebook: https://www.facebook.com/privacy/explanation
Twitter/X: https://twitter.com/en/tos
Google: https://policies.google.com/terms
7.3. Managing your cookie preferences
You can configure your browser to accept, refuse, or delete cookies at any time. Please note that refusing cookies may affect the functionality of certain features, including placing orders.

Browser help links:

Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
8. INTERNATIONAL DATA TRANSFERS

Most of the time, your data is stored in North America. When our service providers are located outside Canada, we may share certain data with third countries. In all cases, we take the necessary steps to ensure that data sharing complies with applicable regulations and that your privacy and fundamental rights are protected (for example, through the use of standard contractual clauses).

9. SECURITY MEASURES

We take appropriate technical and organizational measures to ensure a level of security appropriate to the risks for the rights and freedoms of individuals. We are also compliant with the PCI DSS payment card industry security standard, reflecting our commitment to security.

10. AUTOMATED DECISION-MAKING & PROFILING

We may use automated processing (including profiling) to determine eligibility for certain payment options. If a risk of fraud or non-payment is identified through statistical analysis, certain payment methods may not be offered. You may request human intervention, express your point of view, and/or contest any automated decision.

11. POLICY UPDATES

This policy will be updated whenever necessary to remain in compliance with applicable data protection regulations (at least every three years).

Questions? contact@snugmutt.com — 217 Carré Chayer, Boisbriand, QC J7G 2J6, Canada