Política de envío

Snug Mutt — Shipping Policy
Last updated: July 30, 2026

Shipping costs
Shipping is free on all orders to the United States and Canada — no minimum required. This is our promise to every Snug Mutt customer.

All orders include a tracking number provided by our carrier (USPS, UPS, or FedEx for the US; Canada Post or Purolator for Canada).
Order tracking
Once your order ships, you will receive a tracking number by email. You can track your package directly on the carrier's website.

Processing time
Orders are processed within 1–3 business days.

Delivery time

United States: 3–7 business days after processing.
Canada: 5–10 business days after processing.
Missing item
If your order or part of your order has not been delivered, please wait 24–48 hours beyond the estimated delivery date. After that period, email contact@snugmutt.com — our team responds within 24 hours.

Order cancellation
Most orders are processed within 12 hours. To cancel, email contact@snugmutt.com as soon as possible. No cancellation can be accepted once the order has been processed.

Address errors
Please verify your shipping address carefully. Changes can only be made before the order is processed. We are not responsible for undeliverable or refused packages due to incorrect addresses. If a package is returned to us, we will offer a refund or reshipping at your choice — once the package is back in our hands.

Returns
We accept returns for any reason within 30 days of delivery. See our full Refund & Return Policy or email contact@snugmutt.com.